We are seeking a detail-oriented Training & Quality Assurance Administrator with extensive knowledge of Applied Epic and commercial insurance. If you have a passion for training, quality control, and professional development, this role is for you!
Why You Will Love This Job?
- Work-Life Balance: Enjoy a 35-hour workweek with weekends off, as well as paid time off.
- Professional Growth: We invest in our employees through career development, subsidized certifications, and internal promotions.
- Impactful Role: You will directly contribute to improving team performance, training effectiveness, and policy accuracy.
Duties & Responsibilities:
- Employee Training & Development: Evaluate skills, develop customized training programs, and mentor employees on insurance processes and Applied Epic.
- Quality Control & Auditing: Implement audits for policies, certificates, and Epic functions to ensure compliance with company standards.
- Collaboration: Partner with HR and DII University to develop educational programs and refresher courses.
- Discrepancy Management: Identify, document, and resolve discrepancies in policies and client records while implementing proactive training solutions.
- Training Materials Development: Design and update materials catering to various learning styles (visual, auditory, reading/writing, and kinesthetic).
- Continuous Improvement: Stay current with industry trends and training methods to enhance the team’s efficiency.
Qualifications & Skills:
- Experience: Minimum of 2+ years using Applied Epic with strong knowledge of commercial insurance (personal lines and benefits experience is a plus).
- Licensing: Must hold a Maryland Property & Casualty license.
- Office Presence: This is an in-office position requiring full-time presence.
- Attention to Detail: Strong analytical skills with a focus on accuracy and quality control.
- Training Expertise: Understanding of adult learning styles and training methodologies.
If you possess the above qualifications and are looking for a change that offers flexibility, growth opportunity, and independence, apply today!
Diversified Insurance is an equal opportunity employer. We are committed to creating an inclusive environment for all team members.
Interested candidates are encouraged to apply through our website (www.dii-ins.com) or our HR department (hrgroup@dii-ins.com). We look forward to welcoming you to our team!
